Multiple devices not communicating
Problem
If you have multiple devices not communicating at the same time, this is normally caused by a break down in the communications network the Genius Hub uses to communicate with the other devices.
Solution
- Ensure that the battery-powered devices have working batteries, this can be done by waking up the device (e.g. pressing a button on a Genius Radiator Valve, and seeing if the screen lights up).
- Ensure that your 'listening' devices (i.e. mains-powered devices) are all communicating well:
- Power cycle all listening devices and check they are powered on
- check by turning them off and turning them back on again at the mains supply or the isolation switch
- The wireless signal is not being blocked, the most common causes are:
- position away from large metal objects (fridges / freezers / TVs / etc)
- position away from other radio devices (wifi router / cordless telephone / etc)
- For more information on how the system communicates, see here.
- Power cycle all listening devices and check they are powered on
- Ensure that the Genius Hub is not located near (within 1 metre) any of the following items:
- wifi router / cordless telephone / wireless speakers / fridges / freezers / TVs etc
- wifi router / cordless telephone / wireless speakers / fridges / freezers / TVs etc
- Try restarting the Genius Hub
- For instructions on how to do this, see here.
- Re-position your Smart Plugs, or if they have been moved recently, return them to their prior positions.
- For more information on position Smart Plugs, see here.
- Again try moving the Genius Hub, be this a few centimetres from other electronic devices (e.g. internet router or tv), or to a different network connection should one be available.
- If this is a recurring problem, the signal strength may not be strong enough in your property. In this case, we recommend getting more mains-powered devices to boost the signal. the most common option is another Smart Plug as these are easy to install and move into a better location. For the shop, see here.