If the Hot Water Temperature Probe has failed, you can maintain control of your hot water by creating a temporary ON/OFF zone and assigning your Receiver Unit or Electric Switch to it. This allows the system to continue operating while you await a replacement probe.
Step 1: Create a Temporary ON/OFF Zone
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Go to the My House sub-menu.
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Click Create New Zone.
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Enter a name for the new zone (e.g., Hot Water ON/OFF).
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Click Create.
Step 2: Remove the Receiver Unit or Electric Switch from the Original Zone
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Open the Zone Setup for the original Hot Water Zone.
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Scroll to Zone Devices.
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Click the bin icon next to the Receiver Unit or Electric Switch to remove it from the zone.
NOTE: This will leave an error message in the system related to the missing probe. We do not recommend deleting the original zone unless the error message causes significant inconvenience.
Step 3: Assign the Channel Receiver to the Temporary Zone
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In the new Hot Water ON/OFF zone, click Assign Device.
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Locate the device number (usually printed on a sticker on the device).
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Select the Receiver Unit or Electric Switch and click Assign Devices.
Step 4: Once the Temperature Probe is Functioning Again
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Remove the Receiver Unit or Electric Switch from the temporary zone and reassign it to the original Hot Water Zone.
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Make sure the Temperature Probe is also correctly assigned to the Hot Water Zone.
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Delete the temporary zone by selecting it, going to Zone Setup, and clicking "Delete This Zone".