The system should work without any problems, but we know that sometimes things can go wrong.
System tile
If the Hub or any of your devices report a problem, the System tile will appear at the top of the My House page and list any outstanding issues.
The System tile identifies the most common problems with the system and helps you fix them, for example a device with a low battery and how to change it. For more information on the different notification levels, see the 'The My House page' chapter.
To find out more about any current issues with your system:
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From the My House page, click on the System tile. A list of any outstanding issues will appear, showing the device number, type and zone, along with the type of problem.
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Click on the issue you want to fix. This opens the Doctor, which will guide you through the steps to fix the problem.
Bug Report
Not every issue can be picked up by the system. For example, the app may not load properly on one of your devices after a software update, or a device may not report a problem.
If you have found a problem that the Doctor isn't identifying or fixing:
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From the My House page or any zone page, click on the Main Menu at the top right corner of the app.
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Click on the 'Feedback' option.
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Click on 'Report a Bug'.
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Describe the problem in the box provided.
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Click the 'Send' button.
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You will receive a confirmation message to let you know that Genius has received the report.
Information such as your device model and operating system is submitted automatically to help diagnose any faults.
Leave Feedback
If there isn't a problem with the system, but you would like to tell us about your experience, something that works differently from how you expected, or a feature you would like us to consider:
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From the My House page or any zone page, click on the Main Menu at the top right corner of the app.
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Click on the 'Feedback' option.
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Click on 'Feedback'.
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Type your feedback in the box provided.
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Click the 'Send' button.
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You will receive a confirmation message to let you know that Genius has received your feedback.
Information such as your device model and operating system is submitted automatically with your feedback.
Restarting your system
Occasionally you may want to restart your system, for example if you change your internet router and are having problems logging on. To restart your system from the app:
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Demonstration |
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From the My House page or any zone page, click on the Main Menu at the top right corner of the app.
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Click on Settings, followed by System.
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On the Quick Actions bar, click on 'Restart Hub'.
If the app can't connect to your Genius Hub, you won't be able to restart it from the app. Instead, see Restarting the Genius Hub to restart it manually.