1. Registering and logging on

Accessing your system

There are two ways of accessing your Genius Hub system, depending on whether you are using an Android/Apple device or a computer.

On an Android/Apple device

On a mobile device (such as a smartphone, iPad or tablet), you can download the Genius Hub app from the Apple App Store or Google Play Store.

The app is available on Android versions 6 and above, and iOS 12 and above.

On a web browser

On a computer, or a device not running Android/Apple, you should access your system via our web app. This is found by going to our website and clicking on 'My Hub' at the top right of the screen, or by navigating to: www.geniushub.co.uk/app

Logging onto your system for the first time

To log onto your system for the first time:

1. Open the app on your phone or tablet, or go to the web app on a computer.
   

2. On the Welcome page, in the username field, enter the 8 blue characters found on the underside of the Genius Hub. These are behind the removable back plate that is used to attach the Genius Hub to the wall. Slide the back plate down to remove it from the back of the Genius Hub.
   This is your temporary username and you can change it to something more memorable once you have logged in.

   1. Enter only the numbers and letters (no spaces or symbols).

   2. This field is not case-sensitive.
      

3. Leave the password field blank (when you choose your own username, you will also set the password you wish to use on your system).

4. Click 'Log In'.

Once you have registered your system

To log onto your system once you have chosen your own username and password:

1. Open the app on your phone or tablet, or go to the web app on a computer.

2. On the Welcome page, enter your chosen username and password in their respective fields.

   1. These fields are case-sensitive, so be careful when entering your login details.

Registering the system

To secure your system and to choose a memorable username and password, you need to register your system.

To register the system:

Demonstration

1. On the Welcome page, click on 'Create Account'.

2. Enter the username you would like to use with the system and the password to secure your system.

   1. These details can be different to the username and password you used on our website to purchase the system.

   2. These fields are case-sensitive, so be careful when entering your login details, especially on a mobile device where it may auto-capitalise your typing.

3. Enter the contact details of the owner of the system.

4. Select the location of your system. This is where the system is physically located, not the billing address or similar. This information is used to collect the weather data for your system.

5. Confirm your details by clicking the ‘Create Account’ button to complete the registration.

Editing your registered information

You can change any of the information entered during the registration process. To do this:

Demonstration

1. Click on the Main Menu at the top-right corner of the app.

2. Click on the dropdown next to your username.

3. Click on 'Update my details'.

4. On the new page, you can change your username, password, contact details or Genius system location.

Logging out of your system

If you are using the app on a public device, or are lending your device to someone you do not want to have control over your heating, you should log out of the app when you have finished using it. To log out:

1. Click on the Main Menu at the top-right corner of the app.

2. Click on the dropdown next to your username.

3. Click 'Logout'. This will return you to the Welcome page and clear your details.

What if you have forgotten your password

1. Open the app on your phone or tablet, or go to the web app on a computer.

2. On the Welcome page, click on the 'Forgotten Password' button to send a password reset link to the contact email address entered when the system was registered.

3. Open the email and follow the link to set a new password.

How to log in to multiple Genius Hubs

If you have multiple systems (either running the heating in one property or across multiple properties), you can easily swap between Genius Hubs without having to log out and type in the next set of login details.

Setting up the Multiple Hub Login

To set up the Genius Hubs you want to navigate between:

Demonstration

1. Log into one of your Genius Hubs.

2. Click on the Main Menu, followed by 'Settings'.

3. Choose 'Beta Features' and click the toggle for the 'Multihub Login' option.
   

4. Go back to the My House page, click on the Main Menu, then 'Switch Hub'.
   

5. Enter the username and password of the Genius Hub you are currently logged into (from step 1). This hub needs to be added to the saved list too, even though you are already logged into it.

6. Select the 'Save login details' toggle, followed by the green Login button.

7. To add another Genius Hub, repeat step 4, then click on the green 'Different Hub' button and enter that hub's login details.

Navigating between multiple Genius Hubs

Once you have added all of the systems you wish to quickly swap between:

1. Go to the My House page of the app.

2. Click on the Main Menu, then 'Switch Hub'.

3. A list of saved Genius Hubs will now be shown.
   

4. Click on a username to swap to that system.

To remove a saved Genius Hub from the list, go to the list of saved hubs and click on the 'Bin' icon next to the relevant username.