If you would like to change your username or password or have forgotten your user name or password, follow the steps below.
Reset forgotten password
From the web-browser:
- Visit Genius Password Reset.
- Enter your username.
- You will receive an email (to the address that you entered when registering the system), containing a link.
- The link will be valid for 24 hours. Click the link and you will be prompted to enter a new password.
From the app:
- Open the app.
- From the Welcome screen (which shows your login details), click 'Forgotten Password'.
- Enter your username.
- You will receive an email (to the address that you entered when registering the system), containing a link.
- The link will be valid for 24 hours. Click the link and you will be prompted to enter a new password.
Change username / password
From the web-browser:
- Visit Genius Update Details.
- Put the new details in where required.
- You can now choose to change your user name & password / your contact details / the Genius Hub's location from the tabs along the top of the page.
From the app:
- Tap on the main-menu (at the top-right of the app).
- Click on your username.
- Select 'Update my details'.
- Put the new details in where required.
You can now choose to change your user name & password / your contact details / the Genius Hub's location from the tabs along the top of the page.
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