If you would like to change your username or password or have forgotten your user name or password, follow the steps below. Reset forgotten passwordFrom the web-browser:- Visit Genius Password Reset.
- Enter your username.
- You will receive an email (to the address that you entered when registering the system), containing a link.
- The link will be valid for 24 hours. Click the link and you will be prompted to enter a new password.
From the app:- Open the app.
- From the Welcome screen (which shows your login details), click 'Forgotten Password'.
- Enter your username.
- You will receive an email (to the address that you entered when registering the system), containing a link.
- The link will be valid for 24 hours. Click the link and you will be prompted to enter a new password.
Change username / password Note |
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You will need to be logged in for these steps to work |
From the web-browser:- Visit Genius Update Details
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