If you cannot log onto your Genius Hub, the following test will show which part of the login process is not working, and how to fix this.
For a web-browser, clear the cache and site data for www.geniushub.co.uk and try logging in once more.
The app runs in most modern browsers, however it is developed in Google Chrome, and so if you are having problems we recommend you try in this browser. |
Ensure that the power cable from the back of the Genius Hub is plugged into the power supply provided.
Do not use a USB power from the Internet router as these do not output enough power to run the Genius Hub. |
The second cable to check is the Ethernet cable. This should be plugged into the Genius Hub at one end and the main internet router at the other, ensuring the internet router is powered on.
Whilst the Genius Hub may be using a Powerline Ethernet Adapater or similar most of the time, for this test we recommend using the main router to rule out any local networking problems. |
Ensure that the power cable is fully pushed into the bottom side of the Genius Hub (so that it 'clicks' into position) and that this is also plugged into the power supply provided.
Do not use a USB power from the Internet router as these do not output enough power to run the Genius Hub. |
The second cable to check is the Ethernet cable. This should be plugged into the Genius Hub at one end and the main internet router at the other, ensuring the internet router is powered on.
Whilst the Genius Hub may be using a Powerline Ethernet Adapater or similar most of the time, for this test we recommend using the main router to rule out any local networking problems. |