Problem
A Boiler Controller is not communicating with the Heat Genius Hub
Solution
Boiler controller issues are due to the fact that the Genius Hub cannot route messages to the Boiler Controller.
Check the following to determine the cause of the issue:
Is the boiler controller powered on?
- Has a Smart Plug been moved or switched off?
If the Boiler Controller is far enough away from the Hub, Smart Plugs are required to bridge communications between the two. Therefore the Smart Plugs must remain plugged in and in the original location that they were installed.
- Has the Genius Hub moved?
If the Genius Hub has moved position then a communications route that has previously been established may no longer be valid. Move the Hub back to where it was, add additional Smart Plugs to the system or move the Hub close to the boiler controller. If you'd like us to provide a powerline ethernet adapter to allow you to move your Hub anywhere in your home, please contact us. - Have any large objects been moved or added to the home?
Large metallic objects such as desks, fridges, freezers, TV's etc can block a signal path that was previously established. Relocate Smart Plugs, or add additional Smart Plugs to the system.