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The Boiler Controller (also known as the Single Channel Receiver or Dual Channel Receiver) may stop communicating with the Heat Genius Hub. Boiler Controller issues are due to the fact that the Genius Hub cannot send messages to the Boiler Controller either directly or via the Smart Plugs in the property. 

Check the following to determine the cause of the issue:

  • Is the Boiler Controller powered on? 

    The Boiler Controller is often wired into the same electrical circuit as the boiler. It may be the case that it is not however. Check that power is available, by looking at the lights on the front. 

    A Single Channel Receiver will have a solid red or a solid green light on it (picture). A dual channel controller will have a solid amber light.

     

     

    If there are no lights at all, then power must be restored to the boiler controller. You can check the fused spur that feeds the boiler.

  • Has a Smart Plug been moved or switched off? 
    If the Boiler Controller is far enough away from the Hub, Smart Plugs are required to bridge communications between the two. Therefore the Smart Plugs must remain plugged in and in the original location that they were installed.
     
  • Has the Genius Hub moved?
    If the Genius Hub has moved position then a communications route that has previously been established may no longer be valid. Move the Hub back to where it was, add additional Smart Plugs to the system or move the Hub close to the boiler controller.  If you'd like us to provide a powerline ethernet adapter to allow you to move your Hub anywhere in your home, please contact us.

  • Have any large (or metal) objects been moved or added to the home?
    Large metallic objects such as desks, computers, fridges, freezers, TV's, speakers etc. can block a signal path that was previously established. Relocate Smart Plugs, or add additional Smart Plugs to the system.

  • Is the Genius Hub plugged in next to any high power wireless transmitting devices?
    The z-wave protocol that the Genius Hub uses to communicate with the rest of the devices in the property is 'low-power' so that the batteries in each device can last a minimum of a year. This means that it can struggle to compete if the Genius Hub is placed next to or underneath a high power transmitting device like a powerful WiFi router, Satellite receiver, music system like Sonos etc. The Genius Hub is provided with a 1 meter ethernet cable which should be long enough to get it away from any powerful transmitter. If this is not possible try to move the Genus Hub to another part of the room with a longer ethernet cable or move the Genius Hub into another room with a powerline ethernet adapter.
 

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