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Solution id
IssueDescThe Doctor says: The existing Wireless Genius Room Sensor needs to be included
ID15

The following explains how to re-add an existing Genius Room Sensor to a Genius Hub.

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Warning

If you have an existing Room Sensor it will need to be factory reset before it is connected to a Genius Hub.

See here for how to factory reset a Room Sensor.



Troubleshooting step

Make sure that the Room Sensor is within 2 meters (line of sight) of the Genius Hub (the part that is connected to your Internet router).

If the devices are not close enough together, then use the following steps:

1. Carefully remove the Room Sensor from the wall and take it to the Genius Hub.

2. Move the Genius Hub closer to the Room Sensor. The Genius Hub must have power and an Internet connection. This can be done by:

a) Using a long Ethernet cable

b) Plugging the Hub into a different Ethernet switch

c) Using a Power Line Ethernet adaptor or WiFi booster which has an Ethernet port (see this link for how to connect the hub with a power-line Ethernet adaptor)

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