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Solution id
IssueDescThe Doctor says: The existing Smart Plug needs to be included
ID13

The following explains how to re-add an existing Smart Plug to a Genius Hub.

Warning

If you have an existing Smart Plug it will need to be factory reset before it is connected to a Genius Hub.

See here for how to factory reset a Smart Plug.

Troubleshooting step

Now the hub needs to get ready to add the device.

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On the app tap on Menu, then Settings and then Devices. Now tap on 'Include device' and follow the prompts on the app.

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OnLoadstartInclusionRequest
StartStepIndex0

Troubleshooting step

Make sure that the Smart Plug is plugged into a wall socket within 2 meters (line of sight) of the Genius Hub (and turn the socket on).

The red light will flash once every second.

 

The flashing red light stops flashing when the device has included successfully.

Or press the clear/red button 3 times in exactly 1.5 seconds.

On success, the Smart Plug has been assigned a number, write this number on the side of the device.

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The success or failure of the inclusion will be displayed on the app.

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OnLoadreadyToIncludeDeviceRequest
StartStepIndex0

*** Verification Test to ensure new node ID & hash = PLG hash ***

Troubleshooting step

Now you need to finish the steps here and then add the Smart Plug to a corresponding zone on the app if you want to control when it turns on, so you can control other things such as lights.

If the Smart Plug is plugged in and powered on at the wall, then it will always boost the signal.

The light on the front indicates the status of the switch inside the plug. If the light on the front is on then whatever you plug into the plug will turn on, if the light is off then what you plug in will turn off, the light does not affect the boosting of the signal.

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 Assign the Smart Plug to a zone. See Chapter 13 of the Manual for information on assigning your device/channel to a zone.

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StartStepIndex1

*** Assign device to zone ***

Troubleshooting step

You also need to delete the old Smart Plug from the list of devices as this no longer exists.

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Remove the old Smart Plug from the system. See Chapter 10 of the Manual for information on removing the dead node.

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*** Remove the dead node, using the node ID passed through from the start of the wizard if possible ***

Do not unplug the Genius Hub or the Smart Plug for at least 30 minutes so the hub has time to save the new settings.