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Troubleshooting step

The batteries are flat in the Genius Room Sensor and the sensor will have stopped working altogether.

First, remove the front cover of the Genius Room Sensor by placing a tool (such as a flat-bladed screwdriver) into the top of the sensor until you hear a click. This will release the catch.

Use your nails or the screwdriver to pull the white (front) of the room sensor away from the clear (back) and allow the cover to swing down (be careful not to pull the sensor off the wall).

The front is hinged at the bottom.

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Troubleshooting step


Doctor macro placeholder
MacroNameupdate-values

Your system will take around a day to update with your devices values and for any errors to clear.

 


Doctor custom buttons
StartStepIndex3

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Troubleshooting step


Doctor macro placeholder
MacroNamevalidate-battery-level

The Genius Hub will check the battery level to ensure that the new battery level has been reported by the device.

 


Doctor custom buttons
StartStepIndex4

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