In order to establish your Dual Channel Receiver is faulty doing what is asked to do please follow the steps below:
Step 1. Checking if the Dual Channel Receiver is switching OFF.
- Turn OFF from the app the heating Heating and the Hot Water. You can use the quick actions which are located at the bottom of the screen to switch off the heating entire Heating and then go to the Hot Water zone and switch it off.
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- Wait 2 minutes...
- Walk to the Dual Channel Receiver
- Open the door of the DCR Dual Channel Receiver and check the label on the door to what are the 2 white buttons controlling. Normally the top button would control the Heating and the bottom button will would control the Hot Water.
- Press and Hold the top button (normally the heating). The light should turn red because the heating has been switched off from the app.Press and Hold Heating) and the bottom button (normally the hot waterHot Water). The light should turn red because the hot water has been switched red because the Heating and the Hot Water has been switched off from the app.
- Go to the Device list on the app and check if the traffic lights on of the Dual Channel Receiver is are red.
Step 2. Checking if the Dual Channel Receiver is switching ON
- Turn ON from the app the heating and the hot water
- Wait 2 minutes
- Walk to the Dual Channel Receiver
- Press and Hold the top button (normally the heating) the light should turn green because now you switched on the heating. Press and Hold the top Heating) and the bottom button (normally the hot waterHot Water) the . The light should turn green because now you switched on the hot water. the Heating and the Hot Water has been switched ON from the app.
- Go to the Device list on the app and check if the traffic lights on the Dual Channel Receiver is green.
Step 3. Check the wiring
- The interface between the Genius system and the boiler is a relay, which is only on / off for switching the boiler ON / OFF for each of hot water / central heatingHeating / Hot Water. This would not directly cause the boiler to go into a fault mode. The steps above proved that the Dual Channel Receiver is not faulty and is doing what it is told to switch off ON and on OFF the boiler.
- Sometimes because the DCR Dual Channel Receiver is not wired properly there is a loose wire. You will know this is the case if the light at the top left turns off. The normal status of the DCR Dual Channel Receiver is the amber light which blinks every 2 minutes because is communicating with the system not because is disconnected! In a case of loose wire, we suggest to check the wiring or to seek advice from an Electrician.
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