Solution id |
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IssueDesc | The Doctor says: The new dual channel receiver Dual Channel Receiver needs to be included |
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ID | 1 |
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The following explains how to add a new Dual Channel Receiver to a Genius Hub.
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Warning |
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If you have an existing Dual Channel Receiver it will need to be excluded from any other network before it is connected to a Genius Hub. |
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Troubleshooting step |
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Power on the Dual Channel Receiver within direct range of the Genius Hub (either in the same room as each other, or adjacent rooms). If the devices are not close enough together, then use either of the following steps: 1. Move the Genius Hub closer to the Dual Channel Receiver. The Genius Hub must have power and an Internet connection. This can be done by: a) Using a long Ethernet cable b) Plugging the Hub into a different Ethernet switch c) Using a Power Line Ethernet adaptor or WiFi booster which has an Ethernet port (see this link for how to connect the hub with a power-line Ethernet adaptor) 2. Temporarily wire the Dual Channel Receiver to a plug and short piece of flex so you can power on the Dual Channel Receiver next to the Genius Hub. It is recommended that this is done by an electrician/heating engineer. Image RemovedImage Added |
Troubleshooting step |
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Now the Genius Hub needs to get ready to add the device. Doctor macro placeholder |
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| On the app tap on Menu, then Settings and then Devices. Now tap on 'Include device' and follow the prompts on the app. |
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Troubleshooting step |
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Doctor macro placeholder |
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| See the 'Create new zone' section under Chapter 13 of the Manual for guidance on how to create a new zone. |
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Troubleshooting step |
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Options | node-index="0" |
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MacroName | assign-node |
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| To ensure check the channel has been correctly assigned open the zone's page, tap "Zone Setup" under the menu and check the channel is listed under "Zone Devices". |
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Troubleshooting step |
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Doctor macro placeholder |
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| See the 'Create new zone' section under Chapter 1314 of the Manual for guidance on how to create a new zone. |
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Troubleshooting step |
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Options | node-index="1" |
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MacroName | assign-node |
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| To ensure check the channel has been correctly assigned open the zone's page, tap "Zone Setup" under the menu and check the channel is listed under "Zone Devices". |
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