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Solution id
IssueDescThe Doctor says: The existing

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Genius Room Thermostat needs to be included
ID17

The following explains how to re-add an existing Wireless Genius Room Thermostat to a Genius Hub.

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Warning

If you have an existing Room Thermostat it will need to be factory reset before it is connected to a Genius Hub.

See here for how to factory reset a Room Thermostat.



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Troubleshooting step

First remove the thermostat from its backplate.

Make sure that the Room Thermostat is within 2 meters (line of sight) of the Genius Hub (the part that is connected to your Internet router).

If the devices are not close enough together, then use the following steps:

Carefully remove the Room Thermostat from its backplate by lifting the thermostat from the backplate and take it to the room with the Genius Hub.

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Make sure that the Room Thermostat is within 2 meters (line of sight) of the Genius Hub (the part that is connected to your internet router).

Turn the thermostat over, so the screen is facing away from you and insert new batteries.

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Troubleshooting step

Now the hub needs to get ready to add the device.

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On the app tap on Menu, then Settings and then Devices. Now tap on 'Include device' and follow the prompts on the app.

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Troubleshooting step

Turn the thermostat back over so the screen is facing you.

Press the top left button and it will quickly flash green and the antenna will appear on the screen.

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The green light will stop flashing when the device has included successfully.

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On success, the Room Thermostat has been assigned a number, write this number on the side of the device.

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MacroNamevalidate-inclusion

The success or failure of the inclusion will be displayed on the app.

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step

Now pick a zone to assign the Room Thermostat to.

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Optionsshow-create-new-zone-option allow-user-skip skip-text="Don't assign right now" max="1" filter-on-meta-data="nodeassignable"
MacroNamezone-selector

See Chapter 14 of the Manual for full guidance on assigning the channel to a zone. To create a new zone to assign it to see step 5 otherwise skip to step 6.

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Troubleshooting step


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MacroNamecreate-room

See the 'Create new zone' section under Chapter 14 of the Manual for guidance on how to create a new zone.


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Troubleshooting step


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Optionsnode-index="0"
MacroNameassign-node

To ensure check the channel has been correctly assigned open the zone's page, tap "Zone Setup" under the menu and check the channel is listed under "Zone Devices".


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Troubleshooting step

Re-attach the Room Thermostat to a wall. See Tips of locating the Room Thermostat correctly.

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Troubleshooting step

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Now you need to finish the steps here and then add the Room Thermostat to a corresponding zone on the app.

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Assign the Room Thermostat to a zone. See Chapter 13 of the Manual for information on assigning your device/channel to a zone.

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*** Assign device to zone ***

Troubleshooting step

You also need to delete the old Room Thermostat from the list of devices as this no longer exists.

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Remove the old Thermostat from the system. See Chapter 10 of the Manual for information on removing the dead node.

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*** Remove the dead node, using the node ID passed through from the start of the wizard if possible ***

Do not unplug the Genius Hub for at least 30 minutes so the hub has time to save the new settings.

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Tips for locating the Room Thermostat correctly:

• At chest height (so it measures the correct temperature).

• On an internal wall (so it measures the correct temperature and is not affected by being on a cold surface).

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First locate the Genius Room Thermostat which has been re-added Genius Hub. You need to use the original ID number of the device, and not the one which it currently has.

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Optionsdevice-type-filter="wrt" max="1"
MacroNamedevice-selector

The original number of the device may be printed on a sticker on the side of the device

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Troubleshooting step

First the Genius Hub needs to attempt to communicate with the Genius Room Thermostat once more. This is to ensure that the device is a 'dead node' and so is eligible to be removed from the system in this way.

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OptionsnodeIndex=0
MacroNameping-device

First, ping the device:
Go to the 'Main Menu' and select 'Settings'
Choose 'Devices'
Select the Genius Room Thermostat which you believe to be a dead node
Click on the Device sub-menu (3 dots)
Select Ping and confirm


Wake up the device by pressing the top button once


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Troubleshooting step


Now the device is confirmed as no longer on the system, it can be removed.

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Optionscustom-device-address-parameter="deviceAddresses"
MacroNameremove-dead-node

To remove the dead node:
Select the Genius Room Thermostat which you believe to be a dead node
Click on the Device sub-menu (3 dots)
Select 'Remove Dead Node' and confirm



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