Solution id |
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IssueDesc | The Doctor says: The existing Genius Room Thermostat needs to be included |
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ID | 17 |
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The following explains how to re-add an existing Genius Room Thermostat to a Genius Hub.
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Troubleshooting step |
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Make sure that the Room Thermostat is within 2 meters (line of sight) of the Genius Hub (the part that is connected to your Internet router). If the devices are not close enough together, then use the following steps: 1. Carefully remove the Room Thermostat from its backplate by lifting the thermostat from the backplate . Image Removed2. Move the Genius Hub closer to the Room Thermostat. The Genius Hub must have power and an Internet connection. This can be done by: a) Using a long Ethernet cable b) Plugging the Hub into a different Ethernet switch c) Using a Power Line Ethernet adaptor or WiFi booster which has an Ethernet port (see this link for how to connect the hub with a power-line Ethernet adaptor)and take it to the room with the Genius Hub. Image AddedMake sure that the Room Thermostat is within 2 meters (line of sight) of the Genius Hub (the part that is connected to your internet router). Turn the thermostat over, so the screen is facing away from you and insert new batteries. Image RemovedImage Added |
Troubleshooting step |
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Now the hub needs to get ready to add the device. Doctor macro placeholder |
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| On the app tap on Menu, then Settings and then Devices. Now tap on 'Include device' and follow the prompts on the app. |
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Troubleshooting step |
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Turn the thermostat back over so the screen is facing you. Press the top left button and it will quickly flash green and the antenna will appear on the screen.
The green light will stop flashing when the device has included successfully. Image RemovedOn success, the Room Thermostat has been assigned a number, write this number on the side of the device. Doctor macro placeholder |
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Options | device-type="wrt" |
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MacroName | validate-inclusion |
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| The success or failure of the inclusion will be displayed on the app. |
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Troubleshooting step |
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Now pick a zone to assign the Room Thermostat to. Doctor macro placeholder |
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Options | show-create-new-zone-option allow-user-skip skip-text="Don't assign right now" max="1" filter-on-meta-data="nodeassignable" |
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MacroName | zone-selector |
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| See Chapter 1314 of the Manual for full guidance on assigning the channel to a zone. To create a new zone to assign it to see step 5 otherwise skip to step 6. |
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Troubleshooting step |
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Doctor macro placeholder |
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| See the 'Create new zone' section under Chapter 1314 of the Manual for guidance on how to create a new zone. |
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Troubleshooting step |
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Doctor macro placeholder |
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Options | node-index="0" |
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MacroName | assign-node |
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| To ensure check the channel has been correctly assigned open the zone's page, tap "Zone Setup" under the menu and check the channel is listed under "Zone Devices". |
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Troubleshooting step |
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Re-attach the Room Thermostat to a wall. See Tips of locating the Room Thermostat correctly. |
Troubleshooting step |
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First locate the Genius Room Thermostat which has been re-added Genius Hub. You need to use the original ID number of the device, and not the one which it currently has. Image Removed Doctor macro placeholder |
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Options | device-type-filter="wrt" max="1" |
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MacroName | device-selector |
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| The original number of the device may be printed on a sticker on the side of the device |
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Troubleshooting step |
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First the Genius Hub needs to attempt to communicate with the Genius Room Thermostat once more. This is to ensure that the device is a 'dead node' and so is eligible to be removed from the system in this way. Doctor macro placeholder |
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Options | nodeIndex=0 |
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MacroName | ping-device |
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| First, ping the device: Go to the 'Main Menu' and select 'Settings' Choose 'Devices' Select the Genius Room Thermostat which you believe to be a dead node Click on the Device sub-menu (3 dots) Select Ping and confirm |
Wake up the device by pressing the top button once
Image Added
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Troubleshooting step |
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Now the device is confirmed as no longer on the system, it can be removedNow the old Room Thermostat needs to be removed from the list of devices as this no longer exists. Doctor macro placeholder |
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Options | custom-device-address-parameter="deviceAddresses" |
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MacroName | remove-dead-node |
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| See Chapter 10 of the Manual for information on removing the dead node.To remove the dead node: Select the Genius Room Thermostat which you believe to be a dead node Click on the Device sub-menu (3 dots) Select 'Remove Dead Node' and confirm |
Do not unplug the Genius Hub for at least 30 minutes so the hub has time to save the new settings. |