| Solution id |
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| IssueDesc | The Doctor says: The dual channel receiver channel is assigned to too many rooms |
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| ID | 30 |
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| Troubleshooting step |
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One of the channels of the Dual Channel Receiver has been assigned to 2 or more zones. This will stop the Dual Channel Receiver working properly and may mean rooms heat unexpectedly or do not heat up at all. |
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| Troubleshooting step |
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Select |
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the Dual Channel Receiver which has been assigned incorrectly. | Doctor macro placeholder |
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| Options | min="1" max="1" skip-on-meta-data device-type-filter="dcr" |
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| MacroName | device-selector |
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| The number for the Dual Channel Receiver may be on the side of the device. |
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| Troubleshooting step |
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The Dual Channel Receiver channel is assigned to the following rooms. Please select the one room you wish to control with this channel. | Doctor macro placeholder |
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| Options | min="1" max="1" skip-on-meta-data="false" filter-on-meta-data="nodeAssigned" |
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| MacroName | zone-selector |
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| The correct zone to be controlled may be on the label inside the door of the Dual Channel Receiver. |
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| Troubleshooting step |
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The Genius Hub will now unassign the Dual Channel Receiver channel from all zones. | Doctor macro placeholder |
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| Options | unassign-from-all-zones |
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| MacroName | unassign-node |
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| The success of the action will be displayed on screen. |
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| Troubleshooting step |
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The Genius Hub will now assign the Dual Channel Receiver Channel to the correct zone. | Doctor macro placeholder |
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| The success of the action will be displayed on screen. |
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channel from the additional zones make a note of the following steps to carry out when you exit the doctor.
| Troubleshooting step |
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Click on the Issues Tile and make a note of the locations of the Dual Channel Receiver and the Channel Number.  Image Removed
In the example above, Channel 1 of Dual Channel Receiver 2 has been assigned to My House (to call the boiler on) and Kitchen (by mistake). For the Dual Channel Receiver to control the heating correctly, it needs to be removed from the zone ‘Kitchen’ so that it is only assigned to a single zone. |
| Troubleshooting step |
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To remove the Channel from the extra zone, navigate to the zone which will have the Channel removed. Click on the Zone sub-menu and click ‘Zone Setup’.
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Find the Channel in the list (listed as Output On/Off) and click on the ‘Bin’ icon.