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Troubleshooting step

First power on the device as per the manufacturer's instructions within 2 meters (line of sight) of the Genius Hub. You may need to move the Genius Hub closer to the device, the hub needs to be both plugged into the power and also the internet.

If the devices are not close enough together, then use the following steps:

1. Move the Genius Hub closer to the Z-Wave device. The Genius Hub must have power and an Internet connection. This can be done by:

a) Using a long Ethernet cable
b) Plugging the Hub into a different Ethernet switch
c) Using a Power Line Ethernet adaptor or WiFi booster which has an Ethernet port (see this link for how to connect the hub with a power-line Ethernet adaptor)

2. Temporarily wire the Z-Wave device to a plug and short piece of flex so you can power on the Z-Wave device next to the Genius Hub. It is recommended that this is done by an electrician/heating engineer.

Make sure that the Z-Wave device is in a factory reset state and is not linked to any other Z-Wave network.

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Troubleshooting step


Doctor macro placeholder
MacroNamecreate-room

See the 'Create new zone' section under Chapter 13 of the Manual for guidance on how to create a new zone.

 


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Troubleshooting step


Doctor macro placeholder
Optionsnode-index="0"
MacroNameassign-node

To ensure check the channel has been correctly assigned open the zone's page, tap "Zone Setup" under the menu and check the channel is listed under "Zone Devices".

 


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Troubleshooting step

First locate the device which has been re-added Genius Hub. You need to use the original ID number of the device, and not the one which it currently has.

Doctor macro placeholder
Optionsdevice-type-filter="dcr" max="1"
MacroNamedevice-selector

The original number of the device may be written on a sticker on the side of the device

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Troubleshooting step

First the Genius Hub needs to attempt to communicate with the device once more. This is to ensure that the device is a 'dead node' and so is eligible to be removed from the system in this way.

Doctor macro placeholder
OptionsnodeIndex=0
MacroNameping-device

First, ping the device:
Go to the 'Main Menu' and select 'Settings'
Choose 'Devices'
Select the device which you believe to be a dead node
Click on the Device sub-menu (3 dots)
Select Ping and confirm

Wake the device as per the instructions in the manufacturer's manual.



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Troubleshooting step


Now the device is confirmed as no longer on the system, it can be removed

Re-install the device.

Now the old device needs to be removed from the list of devices as this no longer exists.

Doctor macro placeholder
Optionscustom-device-address-parameter="deviceAddresses"
MacroNameremove-dead-node

See Chapter 10 of the Manual for information on removing the dead node.To remove the dead node:
Select the device which you believe to be a dead node
Click on the Device sub-menu (3 dots)
Select 'Remove Dead Node' and confirm



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Do not unplug the Genius Hub for at least 30 minutes so the hub has time to save the new settings.
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