There are a number of reasons why the Genius Hub may not have valid weather data:
1. The Hub may not have a working internet connection.
To check this, try logging onto the system from a browser, or using the 3G/4G (not Wi-Fi) connection on a mobile device. If you can log in, the Genius Hub has a working internet connection.
2. The weather service is currently unavailable
The weather data is polled every 3 hours, so check back in a few hours and see if weather data is now displayed in the Main Menu found at the top-right of the app.
3. You may need to update your details to refresh the postcode used to get the local weather.
To do this, go to the Main Menu of the app, click on your username and select 'Update my details'. Select the Location tab and re-enter the location of the Genius Hub.
The weather data is polled every 3 hours, so check back in a few hours and see if weather data is now displayed in the Main Menu found at the top-right of the app.