The following explains how to ensure that the Genius Smart Plug can communicate with the Genius hub.

  • When a Genius Smart Plug has no valid paths of communication back to the Genius Hub it can no longer accurately control the device plugged into the front to the schedule on the app. This can lead to the device being on when should be off and vice-versa. This can also cause other devices near this Smart Plug from being able to communicate back to the Genius Hub if they were communicating through the Smart Plug.

  • First locate the Genius Smart Plug which is not communicating with the Genius Hub.The number of the Genius Smart Plug may be located no the right hand side of the device.

  • First the Genius Hub needs to attempt to communicate with the Genius Smart Plug once more.

    First, ping the device:
    Select the Genius Smart Plug you want to check
    Click on the Device sub-menu (3 dots)
    Select Ping and confirm

    Wake up the device by unplugging the Smart Plug, or switching off the socket it is plugged into. After 5 seconds power on the Smart Plug.

    Note: The above will turn off the Smart Plug and anything plugged into the front of it.

  • The Hub will check that the Genius Smart Plug received the ping

    If the ping failed to get through:

    If the Genius Smart Plug is still not communicating then is not able to find a route back to the Genius Hub.

    There are a number of possible option to fix this:

    1. Ensure all of your other Smart Plugs are plugged in and powered on. These act as signal repeaters and if unplugged may stop any nearby devices from managing to contact the Genius Hub.

    2. Move an existing Smart Plug closer to this Genius Smart Plug, or move this Smart Plug closer to another one or the Genius Hub. Moving a device which repeats the signal closer is likely to provide a new route back to the Genius Hub. If you have thick walls (or other materials which may block the signal like a metal cabinet or large piece of furniture) the Smart Plug may only be able to communicate through 1 wall in that direction.
    Note: If you move a Smart Plug too far from its prior position, you may reduce the options for another device which needs to communicate with the Genius Hub.

    3. Purchase a new Smart Plug to place near to this device. If you have a signal 'dead-spot' and cannot move another Genius Smart Plug closer without adversely affecting he signal coverage elsewhere in the property a new Smart Plug will be needed to provide a suitable route back to the Genius Hub.

    Once you have carried out the above options (one at a time and in turn), try the previous step once more to see if the device can now communicate with the Genius Hub.