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Problem

If you do not put the smart plug into a room and it is therefore unassigned, then the app will have no control over the smart plug.

You must also remember that when the hub restarts (which is once a week on a Sunday) or there is a power cut, then the smart plug defaults to the off state, so be careful not to plug anything into it which needs to be on all of the time.

You need to add a room to the app to control the smart plugs.

Solution

Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1".

Create a room on the app for the Smart Plug

Click on the Menu icon in the top-right corner of the app, and select 'Setup'
Click on 'Create New Room'
Enter the Name of the room (e.g. Office Fan) and select the room type 'Hot Water / Smart Plug'
Click 'Ok'

Add the Smart plug to the room:

Still on the setup page, click on the room to put the smart plug in
Click on 'Add A Device'
Select the Smart plug you wish to control from the list
- To identify the smart plug you wish to control, look for the numbered sticker normally found on the side or back of the device
Click 'Ok'

To control the smart plug follow this link:

Chapter 08) App - Using Timer to control devices connected to smart plugs

Problem

Solution

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