Whilst the system should work without any problems, we know that sometimes things can go wrong.
From time to time, you may see a new tile appear at the top of the My House page. If there are any problems being reported by the Hub or any of the devices, this new tile will appear and list any outstanding problems.
This tile will identify the most common problems with the system, and help you to fix them; such as a device has a low battery and how to change the battery.
To find out more about any issues that currently exist with your system:
Not every issue can be captured by the system, for example the app may not load properly on one of your devices after a software update or no problem may be reported by the device.
If you have found a problem, which is not being identified and fixed by the Troubleshooting Wizard:
Click on 'Report a Bug'
Information such as your device model and operating system will be submitted automatically to help diagnose any faults. |
Explain what the problem is in the box provided.
Click the 'Send' button.
You will receive a confirmation message to let you know that Genius has received the report.
Alternatively, if there is not a problem with the system, but you would like to let us know your experiences, something works in a different way than you expected it to or there is a feature you would like to submit for consideration:
Click on 'Feedback'.
Information such as your device model and operating system will be submitted automatically to help diagnose any faults. |
Occasionally you may want to restart your system, for example if you change internet router and are having problems logging on. To restart your system: