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Troubleshooting step

The batteries are low in the Wireless Room Thermostat and they will probably only last for another few weeks before the thermostat stops working altogether.

Gently slide the thermostat up about one centimetre.

Pull the thermostat away from the wall, leaving the backplate attached to the wall.

Troubleshooting step

Remove the 2 x AA batteries, (note the orientation of the batteries, one is up and one is down).

Wait 30 seconds before putting in the new batteries.

Troubleshooting step

Put in the 2 new AA batteries, (note the orientation of the batteries, one is up and one is down).

Rechargeable batteries should not be used as their voltage is too low (1.2v not 1.5v).

Troubleshooting step

Select the Room Thermostat with the flat battery

Doctor macro placeholder
Optionsmax="1" skip-on-meta-data device-type-filter="wrswrt"
MacroNamedevice-selector

The old number for the Room Thermostat may be on the side of the device.

Doctor custom buttons
StartStepIndex3

Troubleshooting step
Doctor macro placeholder
MacroNameupdate-values

Your system will take around a day to update with your devices values and for any errors to clear.

 

Doctor custom buttons
StartStepIndex4

Troubleshooting step

Wake up the device by short pressing one of the arrow buttons once.

Troubleshooting step
Doctor macro placeholder
MacroNamevalidate-battery-level

The Genius Hub will check the battery level to ensure that the new battery level has been reported by the device.

 

Doctor custom buttons
StartStepIndex4

Troubleshooting step

Replace the thermostat on the wall, starting by locating the thermostat onto the backplate and then sliding it down about one centimetre.