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Warning

If you have an existing Generic Z-Wave Device it will need to be factory reset before it is connected to a Genius Hub.

See manufacturer's instructions of how to do this.

Troubleshooting step

Make sure that First power on the device is powered on as per the manufacturer's instructions and within 2 meters (line of sight) of the Genius Hub. You may need to move the Genius Hub closer to the device, the hub needs to be both plugged into the power and also the internet.

If the devices are not close enough together, then use the following steps:

1. Move the Genius Hub closer to the Z-Wave device. The Genius Hub must have power and an Internet connection. This can be done by:

a) Using a long Ethernet cable
b) Plugging the Hub into a different Ethernet switch
c) Using a Power Line Ethernet adaptor or WiFi booster which has an Ethernet port (see this link for how to connect the hub with a power-line

ethernet adapter), If the device is mains powered you can also temporarily wire the

Ethernet adaptor)

2. Temporarily wire the Z-Wave device to a plug and short piece of flex so you can power on the Z-Wave device next to the Genius Hub

if it is impossible to move the Genius Hub

. It is recommended that this is done by an electrician/heating engineer.

Make sure that the Z-Wave device is in a factory reset state and is not linked to any other Z-Wave network.

Troubleshooting step

Now the hub Genius Hub needs to get ready to add the device.

zdoctor-wavemacro-placeholder
MacroNamestart-inclusion

On the app tap on Menu, then Settings and then Devices. Now tap on 'Include device' and follow the prompts on the app.

OnLoad
zdoctor-wavecustom-buttons-placeholder
startInclusionRequestStartStepIndex1

Troubleshooting step

Follow the manufacturer's instructions for how to put the device into 'include mode'.

On success, the Generic Z-Wave Device has been assigned a number, write this number on the side of the device.

zdoctor-wavemacro-placeholder
MacroNamevalidate-inclusion

The success or failure of the inclusion will be displayed on the app.

zdoctor-wavecustom-buttons-placeholder
OnLoadreadyToIncludeDeviceRequest
StartStepIndex1

*** Verification Test to ensure new node ID created ***

Troubleshooting step

Now pick a zone to assign the Z-Wave device to.

Doctor macro placeholder
Optionsshow-create-new-zone-option allow-user-skip skip-text="Don't assign right now" max="1" filter-on-meta-data="nodeassignable"
MacroNamezone-selector

See Chapter 13 of the Manual for full guidance on assigning the channel to a zone. To create a new zone to assign it to see step 5 otherwise skip to step 6.

Doctor custom buttons
StartStepIndex3

Troubleshooting step
Doctor macro placeholder
MacroNamecreate-room

See the 'Create new zone' section under Chapter 13 of the Manual for guidance on how to create a new zone.

 

Doctor custom buttons
StartStepIndex3

Troubleshooting step
Doctor macro placeholder
Optionsnode-index="0"
MacroNameassign-node

To ensure check the channel has been correctly assigned open the zone's page, tap "Zone Setup" under the menu and check the channel is listed under "Zone Devices".

 

Doctor custom buttons
StartStepIndex3

Troubleshooting step

Re-install the device.

Z wave placeholder
 Assign the Z-Wave Device to a zone. See Chapter 13 of the Manual for information on assigning your device/channel to a zone.

Z wave buttons placeholder
StartStepIndex1

*** Assign device to zone ***

You also need to delete the old Generic Z-Wave Device from the list of devices as this no longer exists.

Go to the devices page (tap the 'Main Menu', then 'Settings', then 'Devices').

Tap on the ••• and then 'Ping' - this tells the hub that the Generic Z-Wave Device is not there as it will not reply to the ping.

Tap on 'Remove Dead Node' - this will remove the Generic Z-Wave Device from the list.

 

Do not unplug the Genius Hub or power down the device for at least 30 minutes so the hub has time to save the new settings.

Troubleshooting step

Re-install the device.

Now the old device needs to be removed from the list of devices as this no longer exists.

zdoctor-wavemacro-placeholder
MacroNameremove-dead-node

Remove the Dead Node from the system. See Chapter 10 of the Manual for information on removing the dead node.

zdoctor-wavecustom-buttons-placeholder
StartStepIndex3
*** Remove the dead node, using the node ID passed through from the start of the wizard if possible ***
6

Do not unplug the Genius Hub or the Z-Wave Device Electric Switch for at least 30 minutes so the hub has time to save the new settings.

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