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Solution id
IssueDescThe Doctor says: The battery needs to be changed in the Wireless Room Thermostat
ID21

Troubleshooting step

The batteries are low in the Wireless Room Thermostat and they will probably only last for another few weeks before the thermostat stops working altogether.

Gently slide the thermostat up about one centimetre.

Pull the thermostat away from the wall, leaving the backplate attached to the wall.

Troubleshooting step

Remove the 2 x AA batteries, (note the orientation of the batteries, one is up and one is down).

Wait 30 seconds before putting in the new batteries.

Troubleshooting step

Put in the 2 new AA batteries, (note the orientation of the batteries, one is up and one is down).

Rechargeable batteries should not be used as their voltage is too low (1.2v not 1.5v).

Wake up the device by short pressing one of the arrow buttons once.


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Your system will take around a day to update with your device's values and for any errors to clear

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OnLoadupdateValues
StartStepIndex2

*** Verification Test to ensure messages queued and then battery level is now > 50% ***

Troubleshooting step

Replace the thermostat on the wall, starting by locating the thermostat onto the backplate and then sliding it down about one centimetre.