Solution id |
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IssueDesc | The Doctor says: The existing |
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Genius Room Thermostat needs to be included | ID | 17 |
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The following explains how to re-add an existing Wireless Genius Room Thermostat to a Genius Hub.
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Warning |
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If you have an existing Room Thermostat it will need to be factory reset before it is connected to a Genius Hub. See here for how to factory reset a Room Thermostat. |
Troubleshooting step |
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Make sure that the Room Thermostat is within 2 meters (line of sight) of the Genius Hub (the part that is connected to your Internet router). If the devices are not close enough together, then use the following steps: |
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Carefully remove the Room Thermostat from its backplate by lifting the thermostat from the backplate |
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and take it to the room with the Genius Hub |
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Image Added Make sure that the Room Thermostat is within 2 meters (line of sight) of the Genius Hub (the part that is connected to your internet router). Turn the thermostat over, so the screen is facing away from you and insert new batteries. |
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Troubleshooting step |
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Now the hub needs to get ready to add the device. |
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On the app tap on Menu, then Settings and then Devices. Now tap on 'Include device' and follow the prompts on the app. |
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Troubleshooting step |
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Turn the thermostat back over so the screen is facing you. Press the top left button and it will quickly flash green and the antenna will appear on the screen. |
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Image Added The green light will stop flashing when the device has included successfully. |
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On success, the Room Thermostat has been assigned a number, write this number on the side of the device. Doctor macro placeholder |
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Options | device-type="wrt" |
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MacroName | validate-inclusion |
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| The success or failure of the inclusion will be displayed on the app. |
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Troubleshooting step |
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Now pick a zone to assign the Room Thermostat to. Doctor macro placeholder |
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Options | show-create-new-zone-option allow-user-skip skip-text="Don't assign right now" max="1" filter-on-meta-data="nodeassignable" |
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MacroName | zone-selector |
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| See Chapter |
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14 of the Manual for full guidance on assigning the channel to a zone. To create a new zone to assign it to see step 5 otherwise skip to step 6. |
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Troubleshooting step |
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Doctor macro placeholder |
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| See the 'Create new zone' section under Chapter |
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14 of the Manual for guidance on how to create a new zone. |
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Troubleshooting step |
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Doctor macro placeholder |
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Options | node-index="0" |
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MacroName | assign-node |
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| To ensure check the channel has been correctly assigned open the zone's page, tap "Zone Setup" under the menu and check the channel is listed under "Zone Devices". |
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Troubleshooting step |
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Re-attach the Room Thermostat to a wall. See Tips of locating the Room Thermostat correctly. |
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Troubleshooting step |
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First locate the Genius Room Thermostat which has been re-added Genius Hub. You need to use the original ID number of the device, and not the one which it currently has. Doctor macro placeholder |
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Options | device-type-filter="wrt" max="1" |
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MacroName | device-selector |
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| The original number of the device may be printed on a sticker on the side of the device |
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First the Genius Hub needs to attempt to communicate with the Genius Room Thermostat once more. This is to ensure that the device is a 'dead node' and so is eligible to be removed from the system in this way. Doctor macro placeholder |
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Options | nodeIndex=0 |
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MacroName | ping-device |
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| First, ping the device: Go to the 'Main Menu' and select 'Settings' Choose 'Devices' Select the Genius Room Thermostat which you believe to be a dead node Click on the Device sub-menu (3 dots) Select Ping and confirm |
Wake up the device by pressing the top button once
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Troubleshooting step |
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Now the device is confirmed as no longer on the system, it can be removed. Doctor macro placeholder |
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Options | custom-device-address-parameter="deviceAddresses" |
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MacroName | remove-dead-node |
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To remove the dead node: Select the Genius Room Thermostat which you believe to be a dead node Click on the Device sub-menu (3 dots) Select 'Remove Dead Node' and confirm |
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