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Solution id
IssueDescThe Doctor says: The existing Genius Radiator Valve needs to be included
ID18

...

Troubleshooting step

Make sure that the Genius Radiator Valve is within 2 meters (line of sight) of the Genius Hub (the part that is connected to your Internet router).

If the devices are not close enough together, then use either of the following steps:

1. Unmount the Genius Radiator Valve from the radiator.

This video shoes how to remove and refit the Genius Radiator Valve.

2. Move the Genius Hub closer to the Genius Radiator Valve . The Genius Hub must have power and an Internet connection. This can be done by:

a) Using a long Ethernet cable

b) Plugging the Hub into a different Ethernet switch

c) Using a Power Line Ethernet adaptor or WiFi booster which has an Ethernet port (see this link for how to connect the hub with a power-line Ethernet adaptor)


Troubleshooting step

Now the hub needs to get ready to add the device.

Doctor macro placeholder
MacroNamestart-inclusion

On the app tap on Menu, then Settings and then Devices. Now tap on 'Include device' and follow the prompts on the app.

Doctor custom buttons
StartStepIndex1

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Troubleshooting step

Press and release the middle /o\ button.

The letters or numbers on the screen of the valve are not important at this point.

The screen backlight should quickly flash, then slowly flash, then stop flashing when the device has included successfully.

Image Modified

On success, the Genius Radiator Valve has been assigned a number, write this number on the side of the device.

Doctor macro placeholder
Options device-type="wrv"
MacroNamevalidate-inclusion

The success or failure of the inclusion will be displayed on the app.


Doctor custom buttons
StartStepIndex1


Troubleshooting step

If not already, re-install the Genius Radiator Valve onto the radiator.


Troubleshooting step

Now pick a zone to assign the Genius Radiator Valve to.

Doctor macro placeholder
Optionsshow-create-new-zone-option allow-user-skip skip-text="Don't assign right now" max="1" filter-on-meta-data="nodeassignable"
MacroNamezone-selector

See Chapter 1314 of the Manual for full guidance on assigning the channel to a zone. To create a new zone to assign the device to see step 5 otherwise skip to step 6.

Doctor custom buttons
StartStepIndex4

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Troubleshooting step


Doctor macro placeholder
MacroNamecreate-room

See the 'Create new zone' section under Chapter 1314 of the Manual for guidance on how to create a new zone.

 


Doctor custom buttons
StartStepIndex4

...

Troubleshooting step


Doctor macro placeholder
Optionsnode-index="0"
MacroNameassign-node

To ensure check the device has been correctly assigned open the zone's page, tap "Zone Setup" under the menu and check the channel is listed under "Zone Devices".

 


Doctor custom buttons
StartStepIndex4



Troubleshooting step

...

First locate the Genius Radiator Valve which has been re-added Genius Hub. You need to use the original ID number of the device, and not the one which it currently has.

Doctor macro placeholder
Optionsdevice-type-filter="wrv" max="1"
MacroNamedevice-selector

The original number of the device may be printed on a sticker above the battery cover.

Doctor custom buttons
StartStepIndex7



Troubleshooting step

First the Genius Hub needs to attempt to communicate with the Genius Radiator Valve once more. This is to ensure that the device is a 'dead node' and so is eligible to be removed from the system in this way.

Doctor macro placeholder
OptionsnodeIndex=0
MacroNameping-device

First, ping the device:
Go to the 'Main Menu' and select 'Settings'
Choose 'Devices'
Select the Genius Radiator Valve which you believe to be a dead node
Click on the Device sub-menu (3 dots)
Select Ping and confirm


Wake up the device by short pressing one of the arrow buttons once.

Image Added

Doctor custom buttons
StartStepIndex8


Troubleshooting step


Now the device is confirmed as no longer on the system, it can be removed.

Doctor macro placeholder
Optionscustom-device-address-parameter="deviceAddresses"
MacroNameremove-dead-node

...

To remove the dead node:
Select the Genius Radiator Valve which you believe to be a dead node
Click on the Device sub-menu (3 dots)
Select 'Remove Dead Node' and confirm



Doctor custom buttons
StartStepIndex

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8