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Solution id |
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IssueDesc | The Doctor says: The existing Wireless Genius Radiator Valve needs to be included |
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ID | 18 |
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The following explains how to re-add an existing Wireless Genius Radiator Valve (Genius Wireless Radiator Valve) to a Genius Hub.
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Warning |
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If you have an existing Genius Radiator Valve it will need to be factory reset before it is connected to a Genius Hub. See here for how to factory reset a Genius Radiator Valve |
Troubleshooting step |
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Make sure that the Genius the Genius Radiator Valve is within 2 meters (line of sight) of the Genius Hub (the part that is connected to your Internet router). If the devices are not close enough together, then use either of the following steps: 1. Unmount the Genius Radiator Valve from the radiator. This video shoes how to remove and refit the Genius Radiator Valve. 2. Move the Genius Hub closer to the Genius Radiator Valve . The Genius Hub must have power and an Internet connection. This can be done by: a) Using a long Ethernet cable b) Plugging the Hub into a different Ethernet switch c) Using a Power Line Ethernet adaptor or WiFi booster which has an Ethernet port (see this link for how to connect the hub with a power-line Ethernet adaptor)
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Troubleshooting step |
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Now the hub needs to get ready to add the device. Doctor macro placeholder |
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| On the app tap on Menu, then Settings and then Devices. Now tap on 'Include device' and follow the prompts on the app. |
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Troubleshooting step |
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Press and release the middle /o\ button. The letters or numbers on the screen of the valve are not important at this point. Image RemovedImage Added The screen backlight should quickly flash, then slowly flash, then stop flashing when the device has included successfully. Image RemovedImage Added On success, the Genius Radiator Valve has been assigned a number, write this number on the side of the device. Doctor macro placeholder |
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Options | device-type="wrv" |
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MacroName | validate-inclusion |
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| The success or failure of the inclusion will be displayed on the app. |
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Troubleshooting step |
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If not already, re-install the Genius Radiator Valve onto the radiator. |
Troubleshooting step |
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Now pick a zone to assign the Genius Radiator Valve to. Doctor macro placeholder |
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Options | show-create-new-zone-option allow-user-skip skip-text="Don't assign right now" max="1" filter-on-meta-data="nodeassignable" |
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MacroName | zone-selector |
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| See Chapter 1314 of the Manual for full guidance on assigning the channel to a zone. To create a new zone to assign the device to see step 5 otherwise skip to step 6. |
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Troubleshooting step |
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Doctor macro placeholder |
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| See the 'Create new zone' section under Chapter 1314 of the Manual for guidance on how to create a new zone. |
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Troubleshooting step |
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Doctor macro placeholder |
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Options | node-index="0" |
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MacroName | assign-node |
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| To ensure check the device has been correctly assigned open the zone's page, tap "Zone Setup" under the menu and check the channel is listed under "Zone Devices". |
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First locate the Genius Radiator Valve which has been re-added Genius Hub. You need to use the original ID number of the device, and not the one which it currently has. Doctor macro placeholder |
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Options | device-type-filter="wrv" max="1" |
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MacroName | device-selector |
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| The original number of the device may be printed on a sticker above the battery cover. |
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Troubleshooting step |
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First the Genius Hub needs to attempt to communicate with the Genius Radiator Valve once more. This is to ensure that the device is a 'dead node' and so is eligible to be removed from the system in this way. Doctor macro placeholder |
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Options | nodeIndex=0 |
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MacroName | ping-device |
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| First, ping the device: Go to the 'Main Menu' and select 'Settings' Choose 'Devices' Select the Genius Radiator Valve which you believe to be a dead node Click on the Device sub-menu (3 dots) Select Ping and confirm |
Wake up the device by short pressing one of the arrow buttons once.
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Troubleshooting step |
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Now the device is confirmed as no longer on the system, it can be removed. Doctor macro placeholder |
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Options | custom-device-address-parameter="deviceAddresses" |
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MacroName | remove-dead-node |
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To remove the dead node: Select the Genius Radiator Valve which you believe to be a dead node Click on the Device sub-menu (3 dots) Select 'Remove Dead Node' and confirm |
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