Solution id |
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IssueDesc | The Doctor says: The battery needs to be changed in the Wireless Genius Room Thermostat |
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ID | 25 |
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Troubleshooting step |
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The batteries are flat in |
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the Genius Room Thermostat and the Thermostat will have stopped working altogether. Gently slide the thermostat up about one |
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centimeter. Pull the thermostat away from the wall, leaving the backplate attached to the wall.
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Troubleshooting step |
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Remove the 2 x AA batteries, (note the orientation of the batteries, one is up and one is down). Wait 30 seconds before putting in the new batteries. Image Modified |
Troubleshooting step |
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Put in the 2 new AA batteries, (note the orientation of the batteries, one is up and one is down). Rechargeable batteries should not be used as their voltage is too low (1.2v not 1.5v). Image Modified |
Wake the device by pressing the button on the top of the device once.
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Troubleshooting step |
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Select the Room Thermostat with the flat battery Doctor macro placeholder |
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Options | max="1" skip-on-meta-data device-type-filter="wrt" |
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MacroName | device-selector |
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| The old number for the Room Thermostat may be on the side of the device. |
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Your system will take around a day to update with your |
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devices values and for any errors to clear. |
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OnLoad | updateValues |
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StartStepIndex | 2 |
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Troubleshooting step |
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Wake up the device by short pressing one of the arrow buttons once. Image Added |
Troubleshooting step |
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Doctor macro placeholder |
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MacroName | validate-battery-level |
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| The Genius Hub will check the battery level to ensure that the new battery level has been reported by the device. |
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Troubleshooting step |
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Replace the thermostat on the wall, starting by locating the thermostat onto the backplate and then sliding it down about one |
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