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Troubleshooting step

Power on the Dual Channel Receiver within direct range of the Genius Hub (either in the same room as each other, or adjacent rooms). If the devices are not close enough together, then use either of the following steps:

1. Move the Genius Hub closer to the Dual Channel Receiver. The Genius Hub must have power and an Internet connection. This can be done by:

a) Using a long Ethernet cable

b) Plugging the Hub into a different Ethernet switch

c) Using a Power Line Ethernet adaptor or WiFi booster which has an Ethernet port (see this link for how to connect the hub with a power-line Ethernet adaptor)

2. Temporarily wire the Dual Channel Receiver to a plug and short piece of flex so you can power on the Dual Channel Receiver next to the Genius Hub. It is recommended that this is done by an electrician/heating engineer.

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Troubleshooting step

Open the cover on the right-hand side of the Dual Channel Receiver to reveal 4 buttons.

Press & hold the 2 white buttons behind the cover.

Image RemovedImage AddedThe flashing red light turns to a solid amber light when the device has included successfully.

On success, the Dual Channel Receiver has been assigned a number, write this number on the side of the device.

Doctor macro placeholder
Optionsexpose-channels device-type="dcr"
MacroNamevalidate-inclusion

The success or failure of the inclusion will be displayed on the app.

Doctor custom buttons
StartStepIndex1

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Troubleshooting step


Doctor macro placeholder
MacroNamecreate-room

See the 'Create new zone' section under Chapter 13 of the Manual for guidance on how to create a new zone.

 


Doctor custom buttons
StartStepIndex3

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Troubleshooting step


Doctor macro placeholder
Optionsnode-index="0"
MacroNameassign-node

To ensure check the channel has been correctly assigned open the zone's page, tap "Zone Setup" under the menu and check the channel is listed under "Zone Devices".

 


Doctor custom buttons
StartStepIndex3

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Troubleshooting step


Doctor macro placeholder
MacroNamecreate-room

See the 'Create new zone' section under Chapter 13 of the Manual for guidance on how to create a new zone.

 


Doctor custom buttons
StartStepIndex6

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Troubleshooting step


Doctor macro placeholder
Optionsnode-index="1"
MacroNameassign-node

To ensure check the channel has been correctly assigned open the zone's page, tap "Zone Setup" under the menu and check the channel is listed under "Zone Devices".

 


Doctor custom buttons
StartStepIndex6


Troubleshooting step

First locate the Dual Channel Receiver which has been re-added Genius Hub. You need to use the original ID number of the device, and not the one which it currently has.

Doctor macro placeholder
MacroNameremove-dead-node

See Chapter 10 of the Manual for information on removing the dead node.

 
Optionsdevice-type-filter="dcr" max="1"
MacroNamedevice-selector

The original number of the device may be printed on a sticker on the side of the device

Doctor custom buttons
StartStepIndex9



Troubleshooting step

First the Genius Hub needs to attempt to communicate with the Dual Channel Receiver once more. This is to ensure that the device is a 'dead node' and so is eligible to be removed from the system in this way.

Doctor macro placeholder
OptionsnodeIndex=0
MacroNameping-device

First, ping the device:
Go to the 'Main Menu' and select 'Settings'
Choose 'Devices'
Select the Dual Channel receiver which you believe to be a dead node
Click on the Device sub-menu (3 dots)
Select Ping and confirm

Wake the Dual Channel Receiver by pressing and holding the 2 white buttons for 3 seconds.

Image Added

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StartStepIndex
8

 

 

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10


Troubleshooting step


Now the device is confirmed as no longer on the system, it can be removed.

Doctor macro placeholder
Optionscustom-device-address-parameter="deviceAddresses"
MacroNameremove-dead-node

To remove the dead node:
Select the Dual Channel Receiver which you believe to be a dead node
Click on the Device sub-menu (3 dots)
Select 'Remove Dead Node' and confirm



Doctor custom buttons
StartStepIndex10