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Solution id
IssueDescThe Doctor says: The battery needs to be changed in the Wireless Genius Room Sensor
ID19

Troubleshooting step

The batteries are low in the Room Sensor and they will probably only last for another few weeks before the sensor stops working altogether.

First, remove the front cover of the Room Sensor by placing a tool (such as a flat-bladed screwdriver) into the top of the sensor until you hear a click. This will release the catch.

Pull the white (front) of the room sensor away from the clear (back) and allow the cover to swing down (be careful not to pull the sensor off the wall).

The front is hinged at the bottom.

 

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Troubleshooting step

Remove the CR123 battery by pushing it lightly against the spring.

Wait 30 seconds before putting in the new battery.

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Troubleshooting step

Select the Room Sensor with the flat battery

Doctor macro placeholder
Optionsmax="1" skip-on-meta-data device-type-filter="wrs"
MacroNamedevice-selector

The old number for the Room Sensor may be on the back of the device.

Doctor custom buttons
StartStepIndex3


Troubleshooting step


Doctor macro placeholder
MacroNameupdate-values

Your system will take around a day to update with your devices values and for any errors to clear.

 

Doctor custom buttons
StartStepIndex4


Troubleshooting step

Wake the device by pressing the black button at the top left of the device once.

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Troubleshooting step


Doctor macro placeholder
MacroNamevalidate-battery-level

The Genius Hub will check the battery level to ensure that the new battery level has been reported by the device.

 

Doctor custom buttons
StartStepIndex4


Troubleshooting step

To return the cover click it in at the bottom of the device and allow it to hinge up until there is a click as the top locks the cover in place.