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Solution id
IssueDescThe Doctor says: The new

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Genius Room Thermostat needs to be included
ID8

The following explains how to add a new Wireless Room Genius Room Thermostat to a Genius Hub.

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Warning

If you have an existing Room Thermostat it will need to be factory reset before it is connected to a Genius Hub.

See here for how to factory reset a Room Thermostat.



Troubleshooting step

First, remove the Room Thermostat from its backplate.

Make sure that the Room Thermostat is within 2 meters (line of sight) of the Genius Hub (the part that is connected to your internet router).

Turn the Room Thermostat over, so the screen is facing away from you and pull out the plastic tab to connect the battery, or insert new batteries.

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