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Solution id
IssueDescThe Doctor says: The new Wireless Genius Room Sensor needs to be included
ID6

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Warning

If you have an existing Room Sensor it will need to be factory reset before it is connected to a Genius Hub.

See here for how to factory reset a Room Sensor.



Troubleshooting step

Make sure that the Room Sensor is within 2 meters (line of site) of the Genius Hub (the part that is connected to your Internet router).

Remove the front cover of the Wireless Room Sensor by placing a tool (such as a flat-bladed screwdriver) into the top of the sensor until you hear a click. This will release the catch.

Pull the white (front) of the room sensor away from the clear (back) and allow the cover to swing down.

The front is hinged at the bottom.

Ensure there is a new battery in the Room Sensor and it is correctly oriented.


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