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Warning

If you have an existing Room Sensor it will need to be factory reset before it is connected to a Genius Hub.

See here for how to factory reset a Room Sensor.



Troubleshooting step

Make sure that the Room Sensor is within 2 meters (line of site) of the Genius Hub (the part that is connected to your Internet router).

Remove the front cover of the Wireless Room Sensor by placing a tool (such as a flat-bladed screwdriver) into the top of the sensor until you hear a click. This will release the catch.

Pull the white (front) of the room sensor away from the clear (back) and allow the cover to swing down.

The front is hinged at the bottom.

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Ensure there is a new battery in the Room Sensor and it is correctly oriented.

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Troubleshooting step

Now the Genius Hub needs to get ready to add the device.

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MacroNamestart-inclusion

On the app tap on Menu, then Settings and then Devices. Now tap on 'Include device' and follow the prompts on the app.

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Troubleshooting step

Pull out the black tab from the rear of the Room Sensor (if it has not already been removed), then press the little black button 3 times within 1.5 seconds.

The red light will flash every second for 30 seconds or until added to the system.

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The flashing red light pulses slowly and then stop when the device has included successfully.

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To return the cover click it in at the bottom of the device and allow it to hinge up until there is a click as the top locks the cover in place.

On success, the Room Sensor has been assigned a number, write this number on the side of the device.

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MacroNamevalidate-inclusion

The success or failure of the inclusion will be displayed on the app.

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Troubleshooting step

Now pick a zone to assign the Room Sensor to.

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Optionsshow-create-new-zone-option allow-user-skip skip-text="Don't assign right now" max="1" filter-on-meta-data="nodeassignable"
MacroNamezone-selector

See Chapter 13 of the Manual for full guidance on assigning the channel to a zone. To create a new zone to assign the device to see step 5 otherwise skip to step 6.

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Troubleshooting step


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MacroNamecreate-room

See the 'Create new zone' section under Chapter 13 of the Manual for guidance on how to create a new zone.

 

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Troubleshooting step


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Optionsnode-index="0"
MacroNameassign-node

To ensure check the device has been correctly assigned open the zone's page, tap "Zone Setup" under the menu and check the channel is listed under "Zone Devices".

 

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Troubleshooting step

Attach the Room Sensor to a wall in the room that you want to control if controlling an individual zone.

Tips for locating the Room Sensor correctly

Select the thick, black (temporary) sticky pad, or thin white (permanent) sticky pad and attach it to the back of the Room Sensor.

• At chest height (so it measures the correct temperature and picks up the best occupancy).

•• The vision of the room sensor is 170º left to right and 40º up and down, but it is most sensitive in the middle 90º, so make sure it can see you.

• On an internal wall (so it measures the correct temperature and is not affected by being on a cold surface).

•• Use the temporary pads permanently if this is an issue as it raises the sensor away from the wall slightly.

• Not next to any direct sources of heat (so that it measures the temperature of the zone and is not affected immediately by a heat source in the room).

• Not pointing at a direct source of heating or a window (this will affect the detection sensitivity of the sensor or will cause false triggers from people outside the window).

In rooms where people are sat or still make sure that the sensor is close to the areas where people are seated.