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Old Version 8

changes.mady.by.user Simon Turner

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New Version 9

changes.mady.by.user Alasdair Woodbridge

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Excerpt

If you are unable to login with your login details into the new version of the Heat Genius app, or you are logged in but cannot see any zones, this is because of a temporary glitch caused by the app not linking to your new hub software correctly.

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To fix this, just follow this easy steps:

  • Log out of your Heat Genius Hub app by clicking the connection icon in the top bar

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    titleClick here to see how to open the login panel and logout

    Click on the connection icon in the top bar of the app

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    Press the "Logout" button on the opened panel

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    'Main Menu' and then the username and 'Logout'.

  • If you're using an APPLE (IOS) device:
    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
    2. Swipe left to find the app you want to close.
    3. Swipe up on the app's preview to close it.
  • If you're using and ANDROID device:
    1. Open the Applications tab and tap Settings, and next tap Applications.
    2. Tap Manage Applications. In the list of running applications, select the application you wish to close and tap Force Stop.
  • Now just re-open launch the app and you should be able to log in again.
 

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