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Solution id
IssueDescThe Doctor says: The dual channel receiver channel is assigned to too many rooms
ID30

Troubleshooting step

One of the channels of the Dual Channel Receiver has been assigned to 2 or more zones. This will stop the Dual Channel Receiver working properly and may mean rooms heat unexpectedly or do not heat up at all.


Troubleshooting step

Select the Dual Channel Receiver which has been assigned incorrectly.

Doctor macro placeholder
Optionsmin="1" max="1" skip-on-meta-data device-type-filter="dcr"
MacroNamedevice-selector

The number for the Dual Channel Receiver may be on the side of the device.

Doctor custom buttons
StartStepIndex1



Troubleshooting step

The Dual Channel Receiver channel is assigned to the following rooms. Please select the one room you wish to control with this channel.

Doctor macro placeholder
Optionsmin="1" max="1" skip-on-meta-data="false" filter-on-meta-data="nodeAssigned"
MacroNamezone-selector

The correct zone to be controlled may be on the label inside the door of the Dual Channel Receiver.

Doctor custom buttons
StartStepIndex1


Troubleshooting step

The Genius Hub will now unassign the Dual Channel Receiver channel from all zones.

Doctor macro placeholder
Optionsunassign-from-all-zones
MacroNameunassign-node

The success of the action will be displayed on screen.

Doctor custom buttons
StartStepIndex2


Troubleshooting step

The Genius Hub will now assign the Dual Channel Receiver Channel to the correct zone.

Doctor macro placeholder
MacroNameassign-node

The success of the action will be displayed on screen.

Doctor custom buttons
StartStepIndex3