Solution id |
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IssueDesc | The Doctor says: The existing Smart Plug needs to be included |
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ID | 13 |
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The following explains how to re-add an existing Smart Plug to a Genius Hub.
Troubleshooting step |
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Now the Genius Hub needs to get ready to add the device. Doctor macro placeholder |
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| On the app tap on Menu, then Settings and then Devices. Now tap on 'Include device' and follow the prompts on the app. |
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Troubleshooting step |
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Plug the Smart Plug into the wall socket within 2 meters (line of sight) of the Genius Hub (and turn the socket on). The red light will flash once every second.
Press the clear/red button 3 times in within 1.5 seconds. The flashing red light stops flashing when the device has included successfully.
On success, the Smart Plug has been assigned a number, write this number on the side of the device. Doctor macro placeholder |
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Options | device-type="plg" |
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MacroName | validate-inclusion |
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| The success or failure of the inclusion will be displayed on the app. |
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Troubleshooting step |
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Now you need to finish the steps here and then add the Smart Plug to a corresponding zone on the app if you want to control when it turns on, so you can control other things such as lights. If the Smart Plug is plugged in and powered on at the wall, then it will always boost the signal. The light on the front indicates the status of the switch inside the plug. If the light on the front is on then whatever you plug into the plug will turn on, if the light is off then what you plug in will turn off, the light does not affect the boosting of the signal. Doctor macro placeholder |
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Options | show-create-new-zone-option allow-user-skip skip-text="Don't assign right now" max="1" filter-on-meta-data="nodeassignable" |
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MacroName | zone-selector |
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| See Chapter 13 of the Manual for full guidance on assigning the channel to a zone. To create a new zone to assign the device to see step 5 otherwise skip to step 6. |
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Troubleshooting step |
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Doctor macro placeholder |
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| See the 'Create new zone' section under Chapter 13 of the Manual for guidance on how to create a new zone. |
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Troubleshooting step |
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Doctor macro placeholder |
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Options | node-index="0" |
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MacroName | assign-node |
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| To ensure check the device has been correctly assigned open the zone's page, tap "Zone Setup" under the menu and check the channel is listed under "Zone Devices". |
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Troubleshooting step |
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Now the old Smart Plug needs to be removed from the list of devices as this no longer exists. Doctor macro placeholder |
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MacroName | remove-dead-node |
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| See Chapter 10 of the Manual for information on removing the dead node. |
Do not unplug the Genius Hub or the Smart Plug for at least 30 minutes so the hub has time to save the new settings. |