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Warning

If you have an existing Room Thermostat it will need to be factory reset before it is connected to a Genius Hub.

See here for how to factory reset a Room Thermostat.

Troubleshooting step

Make sure that the Room Thermostat is within 2 meters (line of sight) of the Genius Hub (the part that is connected to your Internet router).

If the devices are not close enough together, then use the following steps:

1. Carefully remove the Room Thermostat from its backplate by loosening the two screws at the bottom of the backplate.

2. Move the Genius Hub closer to the Room Thermostat. The Genius Hub must have power and an Internet connection. This can be done by:

a) Using a long Ethernet cable
b) Plugging the Hub into a different Ethernet switch
c) Using a Power Line Ethernet adaptor or WiFi booster which has an Ethernet port (see this link for how to connect the hub with a power-line Ethernet adaptor)

Ensure there are new batteries in the Room Thermostat.

Turn the thermostat over, so the dial is facing away from you and put the number 1 dip switch (left side) into the UP (on) position.

Troubleshooting step

Now the hub needs to get ready to add the device.

Doctor macro placeholder
MacroNamestart-inclusion

On the app tap on Menu, then Settings and then Devices. Now tap on 'Include device' and follow the prompts on the app.

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StartStepIndex1

Troubleshooting step

Turn the thermostat back over so the dial is facing you.

Rotate the dial until 'L' is on the screen and press the dial, as a button. 'L' will start to flash.

After 10 seconds the screen shows 'LP' when the device has included successfully. If 'LP' is not displayed this is not a problem so long as a number for the device is assigned below.

On success, the Room Thermostat has been assigned a number, write this number on the side of the device.

Doctor macro placeholder
Options device-type="wrt"
MacroNamevalidate-inclusion

The success or failure of the inclusion will be displayed on the app.

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StartStepIndex1

Troubleshooting step

Turn the thermostat over, so the dial is facing away from you and put the number 1 dip switch into the DOWN (off) position.

Troubleshooting step

Now pick a zone to assign the Room Thermostat to.

Doctor macro placeholder
Optionsshow-create-new-zone-option allow-user-skip skip-text="Don't assign right now" max="1" filter-on-meta-data="nodeassignable"
MacroNamezone-selector

See Chapter 13 of the Manual for full guidance on assigning the channel to a zone. To create a new zone to assign it to see step 5 otherwise skip to step 6.

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StartStepIndex4

Troubleshooting step
Doctor macro placeholder
MacroNamecreate-room

See the 'Create new zone' section under Chapter 13 of the Manual for guidance on how to create a new zone.

 

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StartStepIndex4

Troubleshooting step
Doctor macro placeholder
Optionsnode-index="0"
MacroNameassign-node

To ensure check the channel has been correctly assigned open the zone's page, tap "Zone Setup" under the menu and check the channel is listed under "Zone Devices".

 

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StartStepIndex4

Troubleshooting step

Now the old Room Sensor Thermostat needs to be removed from the list of devices as this no longer exists.

Doctor macro placeholder
MacroNameremove-dead-node

See Chapter 10 of the Manual for information on removing the dead node.


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StartStepIndex7

Do not unplug the Genius Hub for at least 30 minutes so the hub has time to save the new settings.