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Warning

If you have an existing Room Thermostat it will need to be factory reset before it is connected to a Genius Hub.

See here for how to factory reset a Room Thermostat.

Troubleshooting step

Make sure that the Room Thermostat is within 2 meters (line of sight) of the Genius Hub (the part that is connected to your Internet router).

If the devices are not close enough together, then use the following steps:

1. Carefully remove the Room Thermostat from its backplate by lifting

First remove

the thermostat from

its

the backplate.

Image Modified

2. Move the Genius Hub closer to the Room Thermostat. The Genius Hub must have power and an Internet connection. This can be done by:

a) Using a long Ethernet cable
b) Plugging the Hub into a different Ethernet switch
c) Using a Power Line Ethernet adaptor or WiFi booster which has an Ethernet port (see this link for how to connect the hub with a power-line Ethernet adaptor)

Make sure that the Room Thermostat is within 2 meters (line of sight) of the Genius Hub (the part that is connected to your internet router).

Turn the thermostat over, so the screen is facing away from you and insert new batteries.

Troubleshooting step

Now the hub needs to get ready to add the device.

zdoctor-wavemacro-placeholder
Options device-type="wrt"
MacroNamevalidate-inclusion

The success or failure of the inclusion will be displayed On the app tap on Menu, then Settings and then Devices. Now tap on 'Include device' and follow the prompts on the app.


OnLoad
zdoctor-wavecustom-buttons-placeholder
startInclusionRequestStartStepIndex1

Troubleshooting step

Turn the thermostat back over so the screen is facing you.

Press the top left button and it will quickly flash green and the antenna will appear on the screen.

The green light will stop flashing when the device has included successfully.

On success, the Room Thermostat has been assigned a number, write this number on the side of the device.

zdoctor-wavemacro-placeholder
Optionsdevice-type="wrt"
MacroNamevalidate-inclusion

The success or failure of the inclusion will be displayed on the app.


readyToIncludeDeviceRequest
zdoctor-wavecustom-buttons-placeholder
OnLoad
StartStepIndex1
*** Verification Test to ensure new node ID & hash = WRT-C hash ***

Troubleshooting step

Re-attach Now pick a zone to assign the Room Thermostat to a wall. See Tips of locating the Room Thermostat correctly.

Image Removed
Troubleshooting step

Now you need to finish the steps here and then add the Room Thermostat to a corresponding zone on the app.

Z wave placeholder

Assign the Room Thermostat to a zone. See Chapter 13 of the Manual for information on assigning your device/channel to a zone.

Z wave buttons placeholder
StartStepIndex1

*** Assign device to zone ***

.

Doctor macro placeholder
Optionsshow-create-new-zone-option allow-user-skip skip-text="Don't assign right now" max="1" filter-on-meta-data="nodeassignable"
MacroNamezone-selector

See Chapter 13 of the Manual for full guidance on assigning the channel to a zone. To create a new zone to assign it to see step 5 otherwise skip to step 6.

Doctor custom buttons
StartStepIndex3

Troubleshooting step
Doctor macro placeholder
MacroNamecreate-room

See the 'Create new zone' section under Chapter 13 of the Manual for guidance on how to create a new zone.

 

Doctor custom buttons
StartStepIndex3

Troubleshooting step
Doctor macro placeholder
Optionsnode-index="0"
MacroNameassign-node

To ensure check the channel has been correctly assigned open the zone's page, tap "Zone Setup" under the menu and check the channel is listed under "Zone Devices".

 

Doctor custom buttons
StartStepIndex3

Troubleshooting step

Re-attach the Room Thermostat to a wall. See Tips of locating the Room Thermostat correctly.

Image Added
Troubleshooting step

Now the old Room Sensor needs to be removed from the

Troubleshooting step

You also need to delete the old Room Thermostat from the list of devices as this no longer exists.

zdoctor-wavemacro-placeholder
MacroNameremove-dead-node

Remove the old Thermostat from the system. See Chapter 10 of the Manual for information on removing the dead node.


zdoctor-wavecustom-buttons-placeholder
StartStepIndex3

*** Remove the dead node, using the node ID passed through from the start of the wizard if possible ***

6

Do not unplug the Genius Hub for at least 30 minutes so the hub has time to save the new settings
.
Troubleshooting step

Tips for locating the Room Thermostat correctly:

• At chest height (so it measures the correct temperature).

• On an internal wall (so it measures the correct temperature and is not affected by being on a cold surface).

• Not next to any direct sources of heat (so that it measures the temperature of the zone and is not affected immediately by a heat source in the room)
.