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Troubleshooting step

First power on the device as per the manufacturer's instructions within 2 meters (line of sight) of the Genius Hub. You may need to move the Genius Hub closer to the device, the hub needs to be both plugged into the power and also the internet.

If the devices are not close enough together, then use the following steps:

1. Move the Genius Hub closer to the Z-Wave device. The Genius Hub must have power and an Internet connection. This can be done by:

a) Use a long Ethernet cable
b) Plug the Hub into a different Ethernet switch
c) Use a Power Line Ethernet adapter or WiFi booster which has an Ethernet port

2. Temporarily wire the Z-Wave device to a plug and short piece of flex so you can power on the Z-Wave device next to the Genius Hub. It is recommended that this is done by an electrician/heating engineer.

Make sure that the Z-Wave device is in a factory reset state and is not linked to any other Z-Wave network.

Troubleshooting step

Now the hub Genius Hub needs to get ready to add the device.

zdoctor-wavemacro-placeholder
MacroNamestart-inclusion

On the app tap on Menu, then Settings and then Devices. Now tap on 'Include device' and follow the prompts on the app.

zdoctor-wavecustom-buttons-placeholder
OnLoadstartInclusionRequest
StartStepIndex1

Troubleshooting step

Follow the manufacturer's instructions for how to put the device into 'include mode'.

On success, the Generic Z-Wave Device has been assigned a number, write this number on the side of the device.

zdoctor-wavemacro-placeholder
MacroNamevalidate-inclusion

The success or failure of the inclusion will be displayed on the app.

zdoctor-wavecustom-buttons-placeholder
OnLoadreadyToIncludeDeviceRequest
StartStepIndex1
*** Verification Test to ensure new node ID created ***

Troubleshooting step

Install the deviceNow pick a zone to assign the Z-Wave device to.

zdoctor-wavemacro-placeholder
 Assign the Z-Wave Device to a zone. See Chapter 13 of the Manual for information on assigning your device/channel to a zone.

Z wave buttons placeholder
StartStepIndex1

*** Assign device to zone ***

 
Optionsshow-create-new-zone-option allow-user-skip skip-text="Don't assign right now" max="1" filter-on-meta-data="nodeassignable"
MacroNamezone-selector

See Chapter 13 of the Manual for full guidance on assigning the channel to a zone. To create a new zone to assign it to see step 5 otherwise skip to step 6.

Doctor custom buttons
StartStepIndex3

Troubleshooting step
Doctor macro placeholder
MacroNamecreate-room

See the 'Create new zone' section under Chapter 13 of the Manual for guidance on how to create a new zone.

 

Doctor custom buttons
StartStepIndex3

Troubleshooting step
Doctor macro placeholder
Optionsnode-index="0"
MacroNameassign-node

To ensure check the channel has been correctly assigned open the zone's page, tap "Zone Setup" under the menu and check the channel is listed under "Zone Devices".

 

Doctor custom buttons
StartStepIndex3