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  • Turn OFF from the app the heating and the Hot Water. You can use the quick actions which are located at the bottom of the screen to switch off the heating and then go to the Hot Water zone and switch it off. 

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  • Wait 2 minutes...
  • Walk to the Dual Channel Receiver
  • Open the door of the DCR and check the label on the door to what are the 2 white buttons controlling. Normally the top button would control the Heating and the bottom button will control the Hot Water.
  • Press and Hold the top button (normally the heating). The light should turn red because the heating has been switched off from the app.
  • Press and Hold the bottom button (normally the hot water) The light should turn red because the hot water has been switched off from the app.Image Added
  • Go to the Device list on the app and check if the traffic lights on the Dual Channel Receiver is red.
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Step 2. Checking if the Dual Channel Receiver is switching ON

  • Turn ON from the app the heating and the hot water
  • Wait 2 minutes
  • Walk to the Dual Channel Receiver
  • Press and Hold the top button (normally the heating) the light should turn green because now you switched on the heating. 
  • Press and Hold the top button (normally the hot water) the light should turn green because now you switched on the hot water. 

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  • Go to the Device list on the app and check if the traffic lights on the Dual Channel Receiver is green.

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