Things to check if you cannot logon:
- Is the phone/tablet/computer connected to the internet?
- Is the Genius Hub connected to the broadband router and powered on?=20
- The Genius Hub should be powered with the USB cable plugged into the po=
wer supply provided and never be powered from the internet router.
- If a 'powerline Ethernet adapter' is used to connect the Hub to the rou=
ter via the mains power supply, try plugging the Hub directly into the rout=
er
- Check that there is Internet in the house (visit Google on a web b=
rowser connected to the local WiFi and search for something).
- Check that the Ethernet cable is plugged into the back of the Genius Hu=
b. Remove and replace this a few times to remove any dust.
The reason why the may have Genius Hub has stopped communicating w=
ith the app is most likely due to the following reasons:
- There has been a sustained power cut in your property and the power has=
not come back on.
- There is a problem with the broadband internet connection in your prope=
rty.
- Either of the above, and the Genius Hub did not recover when the power =
or internet came back on.
Your hub should still be controlling the heating fine, and you may be ab=
le to connect to it from within your property, but if you can=E2=80=99t the=
n you can try to follow this steps:
- Turn off the Genius Hub at the plug.
- Turn off your internet router.
- After 1 minute turn on your internet router.
- After a further 10 minutes turn on the Genius Hub.
- After a further 10 minutes you should be able to log in again with the =
app an a mobile device or computer.=20
- You may have to logout and then quit the app first before you try and l=
og in again.