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There are two ways of accessing yo= ur Genius Hub system, depending if you are using an Android/Apple device or= a computer.
On a mobile device (such as a smar= t phone, iPad or tablet), you can download the Genius Hub app from the Appl= e App store or Android Play store.
The app is available on Android ve= rsions 5.0 and above, and iOS 12 and above.
On a computer, or a device not run= ning Android/Apple you should access your system via our web app. This is f= ound by going to our website and clicking on 'My Hub' at the top right of t= he screen, or by navigating to: www.geniushub.co.uk/app
To log onto your system for the fi= rst time:
The customer can now register thei= r system, which lets them choose a memorable username and their own secure = password. For information on registering the system see chapter 1 of the Us= er Manual (found in the Main Menu of the app) or see Chapter 1 of the User Manu= al.
To log onto your system once you have chosen your own username and passw= ord:
To secure your system and to choose a memorable username and password, y= ou need to register your system. To register the system:
If you contact Genius, you may be asked for your username to identify yo= ur system, but will never be asked you for your password. = Do not disclose this to anyone who you do not wish have control over your h= eating.
Genius will contact you on these details from time to time to inform you= of the latest updates to the app and new features for you to enjoy.
You are welcome to change any of the information entered during the Regi= stration process. To do this:
If you are using the app on a publ= ic device, or are lending your device to someone you do not want to have co= ntrol over your heating, you should log out of your heating when you have f= inished using the app. To log out:
Load the app from your mobile device or go to the web app.
On the Welcome page, click on the 'Forgotten Password' button to sen= d a password reset link to the contact email address chosen when the system= was registered.
For those customers who have multiple systems (either running the heatin= g in one property or with multiple properties) you can easily swap bet= ween Genius Hubs without having to log out and type in the next set of logi= n details.
To setup the Genius Hubs you want to navigate between:
Go back to the My House page, click on the Main Menu, then 'Switch H=
ub'
Type in the username and password for t= he first system
The Genius Hub you logged into in Step 1 will have to be added once more=
Once you have added all of your systems you wish to quickly swap between= :
Click on the username to swap between s= ystems
To remove a saved Genius Hub from the list, go to the lsit of saved hubs=
and click on the 'Bin' icon next to the relevant username